LEGAL INFORMATION
LEGAL BUSINESS NAME AND LOCATION
POP CC LLC IS OUR OFFICIAL LEGAL BUSINESS NAME AND WE DO BUSINESS IN BOTH CHARLOTTE NORTH CAROLINA AND WESTCHESTER NEW YORK
REFUND AND CANCELLATION POLICY
Refund and Cancellation Policy
1. Conditions for Refunds
Refunds are only issued if the product you received is damaged or defective. This includes:
• Ripped or torn items
• Incorrect or flawed designs
• Any other substantial damage affecting quality or usability
Since we operate as a print-on-demand company, general returns are not accepted. For damaged products, you may choose between:
1. A full refund of your purchase price
2. A replacement of the damaged item with the same product
Please note: Only one option is allowed per claim (refund or replacement). The decision is based on your preference after reviewing the issue.
2. Cancellations
Cancellations are generally not permitted. However, if you place an incorrect order (wrong product or size):
• You can request to cancel the order before fulfillment begins.
• Once canceled, you will need to place a new order with the correct product.
• Refunds for canceled orders will be processed within a few business days.
We cannot manually place orders on your behalf; you must submit a new order yourself.
3. Timeframes for Refunds or Replacements
Refunds and replacements are processed promptly upon receiving sufficient evidence of damage. You must email contact@citypopup.co with:
• Photos of the damaged product
• Your name
• Your order number
• Details about the issue
Once verified, we will either:
• Refund the full amount to your original payment method (processed within 5-7 business days, depending on your bank/payment provider)
• Send a replacement to the original shipping address
4. Exceptions for Returns
If a replacement is not possible (e.g., product is out of stock or drop has ended), a full refund will be issued. We strive to fulfill replacement requests whenever stock is available.
5. How to Submit a Refund or Replacement Request
To request a refund or replacement, email us directly at contact@citypopup.co with:
• Your name
• Your order number
• Photos of the damaged or defective product
• Details about the issue
Our team will review your request and respond with the next steps.
6. Contact Information
For any questions or concerns about our Refund and Cancellation Policy, contact us at: contact@citypopup.co
SHIPPING AND FULFILLMENT POLICY
1. Estimated Shipping Times
At CITY POPUP™, all of our products are fulfilled on demand to meet the high volume of orders. As such, once your order is placed, you can expect to receive your product within 9 to 16 days. This timeline includes both the fulfillment and shipping processes.
2. Fulfillment Process
Each product is fulfilled on demand and typically takes 5 to 7 days to complete, depending on the quantity of items in your order. This fulfillment process ensures that each product meets our quality standards before it is shipped.
3. Shipping Costs
Shipping costs are generally $5 per order, regardless of the number of items purchased. Please note that shipping costs are subject to change based on future adjustments to shipping rates.
4. Domestic and International Shipping
We primarily ship domestically within the United States. However, we do offer international shipping. For international orders, taxes and duties will vary based on your location, and you are responsible for any additional fees imposed by your country.
5. Handling and Processing Timeframes
Orders typically take 5 to 7 days to be processed and fulfilled before they are shipped. This timeframe may vary slightly depending on the number of items in your order or during periods of high demand.
TERMS AND CONDITIONS
Introduction
Welcome to CITY POPUP™, your exclusive source for limited-edition streetwear collections for cities and states. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing this website and making a purchase, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please do not use our website.
Definitions
“We”, “Our”, “Us” refers to CITY POPUP™.
“Website” refers to our official online store.
“Customer” refers to anyone who makes a purchase from our website.
“Products” refers to the apparel and accessories available for sale on our website.
Orders and Payments
Orders: Orders can be placed directly through our website.
Payment Methods: We accept credit card and debit card payments. Currently, we do not accept cryptocurrency or PayPal.
Safety: Your payment information is processed securely by our platform provider and fulfillment partner.
Billing and Pricing: All prices are in US dollars. Billing occurs at the time of purchase.
Tax Information: Sales tax is applied to orders based on applicable state and local regulations.
Shipping and Delivery
Shipping Methods: We offer standard shipping for a flat rate within the United States.
Estimated Delivery Times: Delivery times may vary based on your location and current shipping conditions.
International Shipping: While we primarily serve customers within the United States, we do offer international shipping on a limited basis. Additional charges may apply.
Returns and Exchanges
Returns Policy: We do not accept returns.
Refunds and Replacements: Contact our customer support team within 30 days of receiving your order if you receive a damaged or incorrect item verified by our fulfillment partner. Provide photographic evidence of the issue for approval.
Product Information
Products Offered: CITY POPUP™ specializes in exclusive monthly city and state pop-up streetwear collections, including hoodies, t-shirts, and other apparel.
Accuracy of Product Images: Product images are displayed accurately, though colors may vary slightly due to screen settings.
Descriptions: Product descriptions provide accurate details about materials, sizing, and care instructions.
PRIVACY POLICY
Introduction
Welcome to CITY POPUP™’s Privacy Policy. This policy outlines how we collect, use, and protect information gathered through our website, citypopup.co. By using our website, you agree to the terms of this policy.
Information We Collect
Personal Information: When you make a purchase, we collect personal information such as your name, email address, shipping address, and payment details. This information is necessary for order processing and fulfillment.
Usage Data: We may collect data on how you interact with our website, such as pages visited, products viewed, and actions taken. This helps us improve our website and tailor your shopping experience.
Emails for Order Issues: We collect email addresses to assist customers with order-related inquiries and issue resolution.
Phone Numbers for Drop Alerts: If you opt-in, we collect your phone number to send you text alerts for limited edition city and state drops. You can unsubscribe at any time by replying STOP to the text you receive on drop day.
How We Use Your Information
Order Fulfillment: We use your personal information to process and fulfill your orders placed on citypopup.co.
Communication: We may use your email address to send order confirmations, shipping notifications, and customer service updates.
Drop Alerts: We only send a text message on the day of the drop to notify you when it is live.
Information Sharing
Service Providers: We may share your information with trusted third-party service providers, such as our fulfillment partners for order processing and our website hosting provider.
Legal Requirements: We may disclose your information as required by law or if we believe disclosure is necessary to protect our rights or comply with a legal process.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your information, but we cannot guarantee its absolute security.
Your Rights
You have the right to access, correct, or delete your personal information held by CITY POPUP™. You may also request restrictions on the processing of your data or object to certain uses.
To exercise these rights or for any privacy-related inquiries, please contact us at contact@citypopup.co.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting a prominent notice on our website or sending you a direct notification.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy, please contact us at contact@citypopup.co.